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Strategy consulting

Envision, design and execute strategies that transcend conventional boundaries.

Get valuable external expertise, customised solutions, and a structured approach to developing and implementing strategies with Datacom's strategy consulting.

Backed by decades of expertise, we collaborate with you to envision, design and execute strategies that transcend conventional boundaries. Our seasoned consultants blend analytical acumen with visionary thinking, crafting roadmaps that empower your organisation to triumph over challenges and seize opportunities.

Unlock a world of possibilities as we engage in strategic dialogue, dissecting complexities to distill clarity. Through collaborative workshops, data-driven analysis, and forward-thinking methodologies, we co-create strategies that resonate with your goals and resonate with your market.

From refining existing strategies to charting entirely new directions, Datacom's strategy consulting is your compass to sustained growth. Join us on a transformative journey where possibilities become probabilities and aspirations transform into achievements.

Three people lined up
Create a connected customer experience (CX)
Innovation for business succes
Continued improvement
Strategy, risk and governance
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Create a connected customer experience (CX)

Customer experience involves fully understanding the needs, nature, and concerns of your customers, citizens or employees. Datacom’s top-down approach to CX ensures we identify the specific problems your organisation needs solved. We offer a range of specialist services, including strategy consulting. We can help no matter what stage of the process you're at.

Three people lined up
Create a connected customer experience (CX)
Light Blue tick icon

Create a connected customer experience (CX)

Customer experience involves fully understanding the needs, nature, and concerns of your customers, citizens or employees. Datacom’s top-down approach to CX ensures we identify the specific problems your organisation needs solved. We offer a range of specialist services, including strategy consulting. We can help no matter what stage of the process you're at.

Innovation for business success with technology consulting

Innovation for business success with technology consulting

We help navigate through technology change with real know-how. Our agile ways of working provide sustainable people, process and culture change. Business continuity planning helps your business from consultancy to implementation. Embed emerging technology and AI to scale your business. Standardise and organise IT infrastructure to align with business goals with our enterprise architecture process and bring it all together in an innovation workshop.

Continued improvement

Continued improvement

Our approach to CX ensures that investment in our information technology (IT) is measurable and aligns with the goals, strategies and ambitions of your organisation. 

Unlock the strategic value in your business

Unlock the strategic value in your business

Our team of consultants has significant credentials and experience to help with customer and employee experience and insights, internal change management and governance and digital transformative strategic plan development. We assess the current state of your IT, CX, and/or data and analytics maturity across people, processes, and technology. We'll highlight inefficiencies and provide recommendations for improvement with a clear roadmap for success.

Our expertise includes

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  • A team applauding to achievement in the boardroom

    Advisory and experience management

    Enhance the many digital touch points of your organisation to improve customer satisfaction, employee retention and attrition, productivity and efficiency, and business transformation. Learn more
  • Two CX specialists meeting with a customer

    Strategy, design and innovation

    Fully understand the needs, nature and concerns of your customers with a holistic customer experience (CX) strategy. Learn more
  • Three people looking at table and smiling

    Application services

    Datacom's app services are a valuable resource, delivering cost-effective solutions, scalability, enhanced accessibility, security, maintenance support and collaboration tools. Learn more
  • A woman looking into a window of light and technology

    Digital experience

    Unlock business growth and exceed your customers’ expectations: design and build an experience that delivers customer value and trust. Learn more
  • A person icon with a lightbulb

    Insights

    Datacom's knowledge base of valuable insights from market leading research and reports. Learn more